As a customer, you may sometimes need a return label because you want to return a product you bought online.
The product may not meet your expectations, may have been damaged during shipping, or simply may not fit.
In that case, it's helpful to know how to get a return label. In this blog, we explain what a return label is, why it's important, and how you can get one.
What is a return label?
A return label is a sticker or label that you attach to a package when returning a product to the seller. It shows the seller's address and a unique number that can be used to track the shipment.
The seller pays for this service, so returning a product is often free for you as a customer.
Why is a return label important?
A return label is important because it makes the return process go smoothly. By attaching the label to the package, the seller immediately knows where it came from and what's inside.
This can speed up the return process. What's more, as a customer, you don't have to pay shipping costs because the seller covers them.
How can I get a return label?
There are several ways to get a return label. The most common methods are discussed below.
- Online
If you bought a product online, you can probably request a return label through the seller's website. You can usually do this through your account or a dedicated return form.
Fill out the form as completely as possible and select the option to receive a return label. The label will then be sent to you by email. Print it out and attach it to the package you're returning.
- Through customer service
If you can't request a return label through the website, you can also contact the seller's customer service.
They can tell you about the options for getting a return label. You can often receive the label by email, but some sellers mail it to you.
- In-store
If you bought the product in a physical store, you can usually also return it there. Bring the product to the store along with proof of purchase.
The store employee will then initiate the return process and give you a return label.
Get your return label online in 2 minutes
If you're looking for DPD, PostNL, or DHL return labels, you can often buy them on the carrier's website. There are also companies such as PakketHero that offer a tool for buying a shipping label from DPD, PostNL, or DHL at a low price.
With this handy tool, you'll have your return label in your email in 4 steps (2 minutes). Choose the package weight and carrier, enter the delivery and sender addresses, pay, and print your shipping label.
Tips for returning products
To ensure the return process goes smoothly, here are a few more tips for returning products:
- Keep the packaging intact
When returning a product, it is important to keep the packaging intact. Make sure all parts and accessories are included and that the product is in the same condition as when you received it.
- Fill in the return form as completely as possible
When returning a product, you usually also need to fill in a return form. This form contains important information for the seller, such as the reason for the return and the order number. Fill in this form as completely as possible to ensure the return process goes smoothly.
- Package the product properly
Make sure the product is well packaged before sending it back. For example, use the original packaging or a sturdy box.
Add extra padding if necessary to prevent damage during transport.
- Take photos as proof
Take photos of the product before sending it back. This lets you prove that the product was in good condition before you returned it. This can be useful if there is a dispute about the product's condition.
- Keep the proof of postage
Keep the proof of postage safe until you receive confirmation from the seller that the product has been received. This proof is important if anything goes wrong with the package during transport.
What information is on a return label?
A return label contains the same information as a shipping label. How the information is arranged depends on the carrier. The largest carriers in the Netherlands are PostNL, DHL, and DPD.
You can find the following information on a return label
- Delivery address (the address where the package needs to go)
- Carrier (the carrier responsible for handling the shipment, such as DPD)
- Reference (order reference, so the recipient can process the package)
- Barcode (needed to scan the package)
- Sender/return address (you often put your own address on it as the sender. If the package doesn't arrive properly, it will be returned to you)
- Package weight
- Number of packages (if multiple packages are being or have been shipped)
How long is a return label valid?
The validity period of a return label can vary considerably, depending on the shipping service or seller you're dealing with. Here's a handy summary of what you can expect:
1. Return labels from online stores
Many online stores offer return labels that are valid for 14 to 30 days from the date they are created. This often depends on their return policy, for example, requiring you to return items within 30 days of purchase.
2. Postal or courier services
- PostNL: Return labels are usually valid for 14 days from the date they are created.
- DHL: This is often between 14 and 30 days, depending on the arrangements with the online store.
- DPD: Its labels are usually valid for up to 30 days, but this can vary depending on the situation.
3. Tips for checking validity
Check the email or confirmation in which you received the return label. It often says how long the label remains valid. Have questions? Contact the seller's or carrier's customer service. They can tell you exactly how it works.
Where can I buy a return label?
If a return isn't free, there are several ways to buy your label. You can buy one from a platform that sells individual labels. You can often also buy a label on the website of a carrier such as PostNL, DPD, or DHL.
Once you've purchased a label, you can print it and stick it on the package. Make sure the label is clearly visible and securely attached. If you're looking for shipping labels, you can buy them at a low price through Crazylabels.
Conclusion
Sometimes you may need to return a product, for example if it doesn't meet your expectations or was damaged during shipping. Getting a return label is important to ensure the return process goes smoothly.
There are several ways to get a return label, such as through the website, customer service, or in-store. By following the tips for returning products, you can help ensure the return process goes smoothly and that you receive your money or a replacement product quickly.